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LightStim

16552 Von Karman Ave
Irvine, California 92606


(949) 502-4088

Weekdays 8AM - 5PM (PT)

Email: support@lightstim.com


For more information on returns please call
us directly or see the Returns section in our
Terms & Conditions.

F.A.Q.

Wrinkles Light

Does it really work?

Yes, but this is not a "Cinderella Effect" type device whereby you get instantaneous results that disappear at the stroke of midnight. This is an FDA cleared medical device that reduces and eliminates fine lines and wrinkles, with lasting results that you can begin to see in just 2 months.


How does it work?

LightStim for Wrinkles utilizes concurrent wavelengths of amber, red, and infrared LEDs. The LED light penetrates the top layer of skin and is absorbed by the cells, which yields enhanced collagen production and the visible reduction in the appearance of fine lines and wrinkles. See How it Works for a more detailed description.


After I start to see results do I continue to use the Light?

Yes, continue the same treatment schedule until you have achieved the desired results. Once you have achieved your desired results, you can reduce your treatment time to twice a week for maintenance, but most people continue to use their LightStim regularly because they love the gentle soothing and relaxing warmth.


How long does the device last?

LightStim is designed with high-end components; the LEDs should never need to be replaced.


Does it work for everybody?

Yes, it's not a matter of "Is it going to work for me?" it's a matter of "How long is it going to take to work?" On average, it takes about 2 months to start to see the reduction of fine lines and wrinkles.


How often do I need to use it?

We suggest using your Light 5-7 days a week, 3 minutes per area. In our clinical trials all participants were seen to have a significant improvement in their fine lines and wrinkles after 2 months of treatments. Keep in mind you are looking in the mirror on a daily basis, therefore it is important to take a photo of the targeted areas prior to starting treatment and then again 2 months later.


Can I use my existing skin care products?

Yes, there is no need to change your skin care regimen. You can even apply most anti-aging serums and moisturizers before using your Light. However, products that can cause dryness or irritation such as benzoyl peroxide, Retin-A or products containing Vitamin A or alcohol should only be applied after using your Light.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


Acne Light

Does it really work?

Yes, if used per the instructions.


How does it work?

Your body creates bacteria on a daily basis, clogging your pores and creating breakouts. The Acne Light contains blue LEDs that kill the P. acnes bacteria, while red and infrared LEDs reduce the inflammation and redness caused by the pimples or pustules. Using your Acne Light on a daily basis destroys the bacteria, while at the same time reduces redness and inflammation, giving you control over your acne.


Once my skin clears up what do I do?

Once your skin is clear, continue to use the Acne Light daily for 2 more weeks. After 2 weeks use the Light every 2-3 days. Each person’s skin is unique and once your skin is clear you need to be aware of you own personal triggers that cause your acne. Use the Light more often when those triggers occur.


What if I have cystic acne?

The Acne Light is designed for mild to moderate acne. Many people have used the Light with success on cystic acne, depending on its severity. If you do have a cyst hold the Acne Light on the area for 15 minutes, 2 times a day to help reduce the inflammation.


How long does the device last?

LightStim is designed with high-end components; the LEDs should never need to be replaced.


Does it work for everybody?

Yes, it's not a matter of "Is it going to work for me?" it's a matter of "How long is it going to take to work?". On average it takes approximately 2-6 weeks to clear the skin. Proper use of the Light, diet, hormonal activity, environment, and hygiene play an integral part in your success.


How often do I need to use the Acne Light?

Daily, until your skin clears. Once your skin is clear, continue to use the Acne Light daily for 2 more weeks. After 2 weeks use the Light every 2-3 days.


Can I use my existing skin care products?

Yes, there is no need to change your skin care regimen. We suggest using the Acne light on clean, dry skin. If you suffer from dry skin you can use a good peptide serum or moisturizer before using the Light. You want to ensure the products you use are noncomedogenic (not tending to clog pores). Products that can cause dryness or irritation such as benzoyl peroxide, Retin-A, or products containing Vitamin A or alcohol should only be applied after using your Light.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


Pain Light

Does it really work?

Yes. This is technology you can trust, initially used by NASA for wound healing in space.


How does it work?

The Light works by relaxing muscles, increasing circulation, reducing inflammation, controlling pain, and improving cellular functions. LightStim for Therapy emits specific wavelengths of light that warm tissues to relax muscles, stimulate increased nitric oxide production to improve circulation, inhibit inflammation to relieve pain, and stimulate energy production to improve cellular function that facilitates healing and repair.


How long does the device last?

LightStim is designed with high-end components; the LEDs should never need to be replaced.


Does it work for everybody?

Yes it is over-the-counter FDA cleared to temporarily relieve arthritic pain, muscle and joint pain and stiffness, increase blood circulation, accelerate healing, and diminish bruising. The degree of pain reduction varies from individual to individual.


How often do I need to use the Pain Light?

Use the Light 5 to 45 minutes per location as often as desired to relieve minor aches, pains, and arthritis.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


General

Can I use my Light after self-tanning lotions?

Always apply self-tanning lotions after you use the Light. If you have received a spray-on tan that includes your face, wait one day before using the Light. After one day the product will have absorbed into the skin.

If I am traveling outside the US how do I power my Light?

LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.

Warranty

LightStim Warranty Registration

To register your warranty by email please email the following information to warranty@lightstim.com

1. Name
2. Email
3. Billing Address
4. Product (please specify which LightStim product you've purchased)
5. Quantity
6. Where did you purchase this product? (If online, please specify which website)
7. Purchase Date or Invoice Date
8. Order Number

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